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What is the best face mask? Vitamin Shoppe bought?

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Hi everyone, quick 1st question: What is the best face mask? Vitamin Shoppe bought?.

My 2nd question is: Warning...........RANT.

Ok, I understand for the occasional replacement, but my last autoshipment had 46 replacements on it.

Uggggggggggggggggggggh! I give up..

I have told them I am alergic to xyz and yet they still sub xyz..

I have called to correct every order I have gotten from NS.

Even the corrections got subbed!.

Anyway I have alot of new advanced food that I can not eat, will be listing them soon...

Comments (13)

Your question was: What is the best face mask? Vitamin Shoppe bought?.

I got 6 carmel bars and 2 pretzels for the mint chocolate crunch, nutri chocolates and the chocolate biscotti. I called and they are sending replacements but hey I can eat just about any of the desserts except those 2...

Comment #1

These were ordered things, not the free week..

They subbed 12 chocolate micro cakes for my order of 12 nutrichocolates.

They subbed 12 chocolate carmel bars for my order of 12 mint chocolate bars.

They subbed my Blueberry Muffins for powdered eggs. yuck!.

They subbed various dinners with beef and bell peppers or chicken and bell peppers for my non bell pepper dinner selections (I am so alergic to bell peppers, have told them this at least 2 dozen times).

All in All things I placed on a auto ship, over 40 things. They did this on my first custom plan, and the 3, yes count them 3 correction shipments they messed up every one of them....shakes head. No wonder they have to charge so much, because the screw up so many orders. If they would invest the money into a soft ware program that lets the left hand know what the right hand is doing they would cut cost dramaticly. All I know is I am getting tired of poor customer service and lame or no excuse for performance. I am not taking it out on the CS rep, I am trying very hard to be understanding, but this time I went to higher up Management...

Comment #2

If you would like to sell some of your choco cakes, you can send me a PM..

Sorry you got so many subs. That is not fun and not good...

Comment #3

Wow. I really don't blame you in the least. It's very discouraging when your trying to lose weight (not the easiest thing in the world) and you can't get at least some of the food you want..

I thought you might order like I do. I get like 20 of the potatoes so if they're out I would get a lot of subs but they seem to sub all sorts of things.

Yes, you can trade or sell, but if you want to stick NS food it'd be nice if they got it right.

Hope it works out for you!..

Comment #4

Jez: don't give up. Every month right before my autoship goes out I personally speak to customer service to make sure I get no chicken items and no subs. You can do this. Keep working through all the frustration. Are you at least not having to send things back? Are you able to keep the items? I know this doesn't help. But I would hate to see you go.

You have been through a lot with your by pass surgery. I'm rooting for you hussey!..

Comment #5

If you havent already done so, call customer service. they subbed something for all my 15 cereals in my last autoship order. I called cust service, they apologized that what I had ordered wasnt in stock when my order shipped. But they were in stock now and would ship the originally requested items out to me right away (which they did, at no cost to me)...

Comment #6

That's odd. The substitution issue seem to have cleared up for most people. I didn't get any subs except for biscotti for my nutrichocolates and they sent the nutrichocolates..

What did you order that was subbed?.

You've been on the program since 10/28 correct? Was any of it your free weeks?..

Comment #7

I got 6 carmel bars and 2 pretzels for the mint chocolate crunch, nutri chocolates and the chocolate biscotti. I called and they are sending replacements but hey I can eat just about any of the desserts except those 2...

Comment #8


This question was taken from a support group/message board and re-posted here so others can learn from it.

 

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