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Medifast Incomplete Packets?

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Okay at first I thought I was imagining this but now that I've been doing this for a few months I have definitely found that sometimes packets are not quite full or missing parts of the mix. I've had a couple of soups and a chili that had the stuff but not the flavoring and I've also had some shakes and drinks that were a little sparse. Is this a common finding for others? I'm a little frustrated, especially on days when that little sparse packet is all I've got left with me! Not to mention the cost! Has anyone taken this up with customer service?..

Comments (10)

This was recently posted by someone and Nutrition Support asked them to note the lot number and any other details, and send it in. Seems to be a recurring theme lately!!!..

Comment #1

The packets are filled by semi-automation, which means people set up the machines and do a lot of it manually. There is a picture of the production line in their shareholder's annual report. It means someone screwed up you can send them back for replacements...

Comment #2

Has anyone noticed this with their chi latte? The first one I ever drank sent me into taste- bud heaven with the nutmeg and cinnamon but the second one seemed to have nothing except pepper in it and was very nasty. Is this common?..

Comment #3

See Harvardx's thread on Product Quality on The Off-Topic Board 2-14-07. Her post on page 4 of that thread gives a phone number to call. Cust. Ser. will replace the offending packets, thanks to her efforts...

Comment #4

I had a similar problem with the chicken and wild rice soup. Less product different taste. I posted on the board and was told to contact medifast. I did and gave them the code numbers on the packs. They contacted me and replaced them. The replacements are back to the usual product.

I was very impressed with the service. Nice to know they back up their product..

Comment #5

I had only about half of the powder in a vanilla shake packet once, but only that one time. I will note the lot #s next time...

Comment #6

I had a whole box of noodleless chicken noodle soup I just laughed it off, but I am glad to know who to contact if it happens again...

Comment #7

I just sent an email to customer service with the order number and the product that was missing stuff and they offered to either replace it or just give me a code for a coupon on a future order. It did not take them long to respond either. I have been just spastic that they do respond as quickly as they do to emails and phone messages. I wish all companies had the same dedication to customer service...

Comment #8

Yeah, I've noticed a real inconsistency in the amount of food the packets containespecially with the pudding. I have learned that I can't just put the 4 ozs of water in there because sometimes now it comes out totally watery because there's not enough pudding mix. But then last night I made cookies with vanilla pudding and there was one whole cookie extra that came out of the same recipe I've used a million times...

Comment #9

That must be what happened to my first order with the oatmeal. OMG it tasted like paste but I doctored it enough to get through 4 boxes. This order both the MBS and AC oatmeal actually have flavor.

Susan..

Comment #10


This question was taken from a support group/message board and re-posted here so others can learn from it.

 

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